Cyril Pro

Refund Policy

At Cyrilpro.com, we strive to ensure our customers are completely satisfied with their purchases. If you are not satisfied with your order, we offer a hassle-free refund process as long as the following conditions are met:

1. Return Eligibility

  • Items must be returned within 4 days of receiving your order.
  • Items must be in their original, unused condition, with all tags, packaging, and labels intact.
  • Personalized or custom-made items are not eligible for refunds unless they arrive damaged or defective.

2. How to Request a Refund
To initiate a return, please contact our customer service team at [email/phone number] with the following information:

  • Order number
  • Reason for return
  • Photos of the item(s) (if damaged or defective)

Once your return request is received and approved, we will provide you with detailed instructions on how to return the product.

3. Refund Process

  • After receiving your returned item, we will inspect it and notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed to your original payment method. Please allow 2 business days for the refund to reflect in your account.

4. Shipping Costs
Shipping fees are non-refundable, and the customer is responsible for the cost of return shipping unless the return is due to a defective or incorrect item.

5. Damaged or Incorrect Items
If your item arrives damaged or you received the wrong product, please contact us immediately. We will cover the cost of return shipping and send you a replacement or issue a full refund.

6. Exchanges
If you wish to exchange an item for a different size or color, please initiate a return for the original item and place a new order for the desired item.

7. Contact Us
If you have any questions about our refund policy or need assistance, don’t hesitate to reach out to our customer service team at email:info.cyrilpro@gmail.com.